✅ You can Register a Complaint via RBI’s Complaint Management System (CMS)
Website: https://cms.rbi.org.in
Steps:
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Visit the CMS Portal:
Go to https://cms.rbi.org.in -
Click on “File a Complaint”
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Choose the Entity:
Select the bank, NBFC, or payment system you want to complain against. -
Provide Details:
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Personal information (name, contact, etc.)
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Complaint details (account type, issue, dates, etc.)
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Attach supporting documents (if any)
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Submit the Complaint
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Receive Acknowledgement:
You’ll get a complaint number to track the status.
✅ Register a Complaint via Your Bank’s Website
Most banks offer online grievance redressal. Visit the bank’s official website and find the “Customer Grievance” or “Complaints” section. Common steps include:
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Fill the online complaint form
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Enter details like account number, branch, nature of complaint, etc.
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Submit and note the complaint/reference number
Other Channels
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Email to RBI:
You can email RBI at: crpc@rbi.org.in -
Phone (RBI CMS Help Desk):
14448 (toll-free number for digital payments complaints) -
Offline:
You can also send a physical complaint to the Banking Ombudsman (as per RBI zones).
Tips Before Filing:
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Always first approach the bank’s grievance cell.
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If unsatisfied within 30 days, escalate to RBI CMS.
