How To Register Banking Complaints Online
✅ You can Register a Complaint via RBI’s Complaint Management System (CMS) Website: https://cms.rbi.org.in Steps: Visit the CMS Portal:Go to https://cms.rbi.org.in Click on “File a Complaint” Choose the Entity:Select the bank, NBFC, or payment system you want to complain against. Provide Details: Personal information (name, contact, etc.) Complaint details (account type, issue, dates, etc.) Attach supporting documents (if any) Submit the Complaint Receive Acknowledgement:You’ll get a complaint number to track the status. ✅ Register a Complaint via Your Bank’s Website Most banks offer online grievance redressal. Visit the bank’s official website and find the “Customer Grievance” or “Complaints” section. Common steps include: Fill the online complaint form Enter details like account number, branch, nature of complaint, etc. Submit and note the complaint/reference number Other Channels Email to RBI:You can email RBI at: crpc@rbi.org.in Phone (RBI CMS Help Desk):14448 (toll-free number for digital payments complaints) Offline:You can also send a physical complaint to the Banking Ombudsman (as per RBI zones). Tips Before Filing: Always first approach the bank’s grievance cell. If unsatisfied within 30 days, escalate to RBI CMS.
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